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Got Questions?
We have Answers!

    • How much does a new heating and cooling system cost?

      Unfortunately, prices for home HVAC equipment can vary quite a great deal, depending on size, efficiency rating, single- or two-stage motor, etc. The only way to accurately gauge the cost to replace your system is to schedule a free in-home evaluation by an HVAC professional. Contact us today to schedule a no cost, no obligation home visit to evaluate your home’s HVAC system needs.

    • Should I install a programmable thermostat?

      There are a wide variety of electronic programmable thermostats available today, which are much more efficient and accurate than old-style thermostats that use mercury switches. Using a programmable thermostat, you can regulate your home’s temperature by time of day, depending on whether it’s occupied or not. When everything is automatic, you never have to remember to change the setting. Also, many newer thermostats connect to your home’s WiFi, allowing you to manage your home’s temperature remotely with an app on your smartphone or one of the smart devices gaining popularity (like Amazon Alexa, Google Assistant or Apple Home). Programmable “smart” thermostats are definitely the way to go these days. We highly recommend a programmable WiFi thermostat.

    • What is the difference between a split system and a package unit?

      A split system uses indoor (air handler/coil or furnace/coil) and outdoor (condenser) components to provide a complete home comfort system. A package unit contains all the required components (indoor and outdoor) within itself. A package unit is typically used in commercial applications or in condominiums and apartments.

    • Can shrubs or flowers be planted around an outdoor condensing unit?

      Yes. However, we recommend that plants be no closer than 18 inches to the unit. This allows for plenty of room for air circulation in and out of the unit. Without this room for air circulation, the unit could overheat, resulting in a premature need for service. Be careful to trim any plants or shrubbery to always allow for the spacing requirement.

    • Should the thermostat be set to “auto” or “on”?

      Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting on your thermostat. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in more even temperature throughout the house. Many newer furnaces come equipped with fan motors that provide this function.

    • What is SEER?

      There are special names for the efficiency ratings of various types of equipment. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating or SEER. The higher the SEER rating, the more efficient the equipment is. New equipment manufactured today by the manufacturers must meet at least a 13.0 SEER rating, with some manufacturers producing equipment as high as 26.0 SEER.

    • What is HSPF?

      Air conditioning systems, with a heat pump function, are rated by the heating seasonal performance factor. The higher the HSPF rating is, the more efficient the unit. HSPF is a ratio of BTU (British thermal units) heat output over the heating season to watt-hours of electricity used.

    • What do efficiency rating numbers mean?

      The U.S. government requires an efficiency rating of all air conditioning and heating equipment, and for most household appliances. The rating reflects the percentage of energy used efficiently, with a higher rating indicating higher efficiency.

    • Which HVAC system is right for my home?

      To answer that, you’ll need an appointment with our comfort specialist. We’ll come to your home and evaluate its size, heating and cooling needs, environment, and the work we’ll need to do. Then, we can offer multiple HVAC system options for you and install it quickly.

    • How often should I get heater or AC maintenance?

      Ideally, you should have your HVAC equipment inspected and serviced twice per year in order to guarantee safe operation and the best possible performance.

    • Do I need a bigger heater or air conditioner?

      Probably not. Getting a unit that is too big for your property will cause tons of problems like increased leakage from your ducts, excessive noise, and inadequate humidity control. It’s vital to get a heater or ac unit that is properly sized for your home.

    • How can I tell if my heater or air conditioner needs to be replaced?

      The EPA recommends that furnaces over 15 years old and air conditioners and heat pumps over 10 years old be replaced with new ENERGY STAR models for improved performance and energy savings. You may also wish to replace rather than repair your unit if it is constantly breaking down, turns on and off too often, runs constantly, or uses too much energy. One of our technicians will be happy to provide an assessment and help you figure out whether repair or replacement is more cost-effective in your case.

    • If an outdoor unit needs replacing, should the indoor unit be replaced too?

      It is recommended that both the indoor and outdoor equipment are replaced together, especially with the new EPA requirements to phase out R-22 refrigerants by 2022. Currently, there are other options to replace just one of the components without the other, with the price of inefficiency and high energy costs. That, however, is subject to change with the upgrades in building codes and National Energy Codes being enforced gradually, state by state. The efficiency rating on a condenser is based on the entire system being replaced.